TraceGuard AI

SMS notifications & opt-in

Last updated: July 15, 2026

TraceGuard AI may send transactional SMS (text messages) to phone numbers that authenticated workspace users explicitly opt in to use for product alerts. These messages support food-safety and recall-readiness workflows (for example high-priority recall alerts). They are not marketing or promotional texts.

Who can receive SMS

  • Only signed-in members of a TraceGuard AI company workspace.
  • SMS is off by default for the workspace and for individual users until enabled.
  • A workspace admin may enable SMS for the company; each user still opts in with their own phone number.

How you opt in (web form)

Inside the application:

  1. Open Settings → Notification Center (or manage your phone from Company User & Seat Management where offered).
  2. Enter your mobile phone number in E.164 format (example: +15551234567).
  3. Check the required SMS consent checkbox (wording below).
  4. Save to confirm opt-in and enable SMS for your account preferences.

Consent language shown at opt-in

When you save a phone number for SMS in Notification Center, you must agree to the following (shown next to a required checkbox):

I opt in to receive TraceGuard AI SMS notifications at this number. Message frequency varies. Reply STOP anytime to opt out. Msg & data rates may apply.

This page is published so reviewers and customers can read the same consent text without signing in. The live checkbox appears only after login in Notification Center.

Message types and frequency

  • Operational / account alerts you or your workspace admin enable (for example recall alerts and related food-safety notifications).
  • Frequency varies with product activity; you may receive few or no messages in quiet periods.
  • Message and data rates may apply from your mobile carrier.

How to opt out anytime

  • Reply STOP to any TraceGuard AI SMS (carrier keywords such as STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT also opt you out).
  • Or remove your phone / disable SMS in Settings → Notification Center.
  • Reply START, YES, or UNSTOP only if you want to resume after a carrier opt-out, then confirm preferences again in the app if needed.
  • For help, reply HELP or contact support@traceguardai.com.

Privacy and terms

Phone numbers and notification preferences are processed as described in our Privacy Policy. Use of the Service is governed by our Terms of Service. We do not sell your personal information. Mobile opt-in information is not shared with third parties for their marketing.