Contact
TraceGuard AI supports food safety and quality teams building audit-ready traceability and mock-recall readiness. Reach us using the addresses below. Each routes to an active @traceguardai.com mailbox configured for the business.
For the fastest help with an existing workspace, sign in and use in-app support paths on the Help page, or email Customer Support directly.
General Inquiries
hello@traceguardai.comProduct questions, demos, and introductory conversations about TraceGuard AI.
Customer Support
support@traceguardai.comHelp with your workspace, records entry, mock recalls, notifications, and day-to-day product use.
Operations & Partnerships
pedro@traceguardai.comFood-industry operations, supplier partnerships, onboarding, and commercial discussions.
Product & Technology
miguel@traceguardai.comProduct direction, AI-assisted workflows, integrations, and technical partnership inquiries.
Privacy
privacy@traceguardai.comPrivacy requests, data subject inquiries, and questions about how we handle workspace information.
Legal
legal@traceguardai.comTerms of Service, contracts, compliance correspondence, and other legal matters.
Security
security@traceguardai.comVulnerability reports and security-related concerns about the TraceGuard AI platform.
We aim to respond to business inquiries within one to two business days. Security reports are prioritized when they include clear reproduction steps and impact assessment.