Help & support
Quick answers for workspace setup, roles, connected companies, and notifications. Need more help? Contact us.
Building a business case? Use the ROI calculator and baseline workbook.
Who is TraceGuard AI for?
Small-to-mid-sized food manufacturers, importers, co-packers, and quality teams who need audit-ready traceability and mock-recall practice without spreadsheets.
How do connected partner companies work?
A paying customer can invite a partner company. Partners get read-only access to shared traceability and can upgrade to a full subscription to create records and run mock recalls.
Can QC users manage billing or invite users?
No. QC accounts can use operational workflows and manage their notification preferences. Workspace Admins handle billing, seats, and user invites.
How do notifications work?
In-app alerts appear immediately. Email deliveries are queued and sent on a short schedule. Configure contacts and preferences in Settings → Notification Center.
What is the Recall Readiness Score?
A deterministic 0 to 100 verdict computed from your records completeness, open gaps by severity, and your latest timed mock recall. Every factor is a rule you can audit, and the Overview page lets you export it as a one-page PDF for customers, auditors, or leadership.
How do we prepare for FSMA 204?
Start with the records you already keep: lots, shipments, BOLs, and customers. Our FSMA 204 readiness guide explains the rule in plain English and how the upcoming readiness assessment maps your records to CTEs and KDEs before the July 2028 enforcement date.
How should we evaluate ROI?
Start with a baseline of hours spent locating, checking, reconciling, following up on, and packaging traceability records. The ROI calculator applies a disclosed 40% recurring-work planning reduction and a separate 50% FDA records-request reduction. Replace the model with measured before-and-after results when they are available. TraceGuard does not assign a dollar value to compliance risk or guarantee savings.
What operational value does TraceGuard report?
Reports summarize observed completed drills, elapsed response time, target performance, reconciliation, gaps found, phase timing, and finalized evidence exports. Elapsed drill time is not the same as employee labor time, and the report does not convert activity into savings.
Does TraceGuard prevent or reduce recalls?
No software can promise that. TraceGuard helps teams connect records, practice the response, identify potentially affected lots and parties, and preserve defensible evidence. The scope and outcome of any recall depend on the facts and the responsible authorities.
Is this a replacement for FDA reporting?
No. TraceGuard helps you organize traceability data and mock-recall evidence. Regulatory submission remains your responsibility.
Workspace support
Email support@traceguardai.com with your workspace name and the page where you saw the issue.